*For better understanding your needs, please contact the relevant area representative:
Customer service: CS@A-X-2.COM
Please read our FAQ before sending us a message.
Usually, our item rates include the expenses of shipping and handling, but sometimes you may view the shipping cost by adding items to your shopping cart and click “Check out”, it will show your shipping cost for your order. We are not responsible for any customs fees, duties, taxes, tariffs, or any charges due to your local government apply to your parcel.
We accept PayPal payment or credit card payment through PayPal only! PayPal payment system supports Mastercard, Visa, Discover, American Express. Please use Cheque or Bank transfer when payment is more than 1000 pounds. Paypal eCheck must be cleared before shipping. It takes 4 business days to clear the eCheck. Customers are responsible to pay all related Customs Fees, Federal and Local Taxes if required.
Each pre-order item will have an estimated arrival time; we will try to update it as accurately as possible and will ship out your order as soon as we have them ready. Normally, shipment may take about 7 – 10 business days for delivery, but it may vary due to the shipping address, holidays, and any unconcerned issues.
Items will be shipped by Chunghwa Post, FedEx, UPS, DHL, and EMS, depends on location.
Please note that we do not ship to APO (Military) Boxes or FPO (Foreign) Boxes.
We are not responsible for incorrect or undeliverable addresses. Please ensure your shipping address is correct and deliverable. It’s the customer’s responsibility to pay additional shipping and handling fee if the ordered item is returned because of the wrong shipping information provided by the customer.
We will not be liable for any loss, expense, or other damage caused in delivery. We will not be responsible for any failure to deliver or delay in delivery caused by any event reasonably beyond our control.
Only order items that you will be able to pay for. We do not recommend speculating and then canceling your orders as the product arrives. All cancellation requests must be sent to email@example.com. All canceled orders will be subject to a 15% cancellation fee. Cancellation fees cannot be applied to new or open orders.
* Since the PayPal fee is no longer refundable, please note there will be a 15% cancellation fee + the PayPal fee.
If you redeemed Reward Points (coupon code) on an order that you wish to cancel, you will forfeit those Reward Points.
If you wish to return or exchange this product, you may return it to us within 14 days of receiving your order. We kindly ask that you ensure that the item remains unused and is in its original packaging with any labels attached. Please note that for any returns, the customer is responsible for all shipping fees incurred.
We do not accept returns for toys and hard goods on non-defective merchandise. We cannot issue refunds, credits, or exchanges for a different toy or any hard-good item. If your merchandise has a significant defect right out of the box (i.e. the product is broken or missing parts), we’ll be happy to exchange it for a non-damaged item. You must contact us within THREE (3) DAYS from the date of receipt.